1. Introduction

Welcome to Destination Blue Hotel, Pahala, Bhubaneswar, Odisha, India ("we," "our," "us," or "the Hotel").

We respect your privacy and are committed to protecting the personal information of our guests, visitors, and customers. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, make a room reservation, contact us, use our hotel services, or interact with us through online booking platforms.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on the services you use.

A. Personal Information

• Full name
• Email address
• Mobile number and contact details
• Residential address, where required
• Identification details required for hotel check-in and applicable legal compliance
• Nationality and other legally required guest registration information

B. Booking and Reservation Information

• Check-in and check-out dates
• Number of guests and room preferences
• Reservation confirmation number
• Special requests and service preferences
• Booking history and cancellation details
• Payment status and billing information

C. Payment Information

Payments may be processed through third-party payment gateways or other authorized payment providers. We may receive payment confirmations, transaction references, billing details, and payment status.

We do not intend to store complete debit card or credit card details on our own systems unless specifically required and handled through an appropriately secured and compliant payment process.

D. Technical Information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Operating system
• Website usage information
• Pages visited and referring websites
• Cookies and similar tracking technologies, where applicable

3. How We Use Your Information

Destination Blue Hotel may use your information to:

1. Process room reservations and booking enquiries.
2. Confirm bookings and communicate reservation details.
3. Provide accommodation, hospitality, and related services.
4. Manage check-in, check-out, and guest registration.
5. Process payments, refunds, invoices, and billing enquiries.
6. Respond to customer questions, complaints, and feedback.
7. Send booking updates and service-related notifications.
8. Improve our website, guest experience, and hotel operations.
9. Prevent fraud, unauthorized transactions, and security incidents.
10. Comply with applicable laws, regulatory requirements, and lawful requests from government authorities.
11. Send promotional offers and marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

We process personal information where necessary to provide requested services, fulfil contractual obligations, comply with applicable legal requirements, protect legitimate business interests, or act on your consent where consent is required.

Where applicable law provides rights concerning consent, withdrawal, or objection, we will respect those rights in accordance with the law.

5. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when necessary:

• Payment service providers: To process payments, refunds, and transactions.
• Online travel agencies and booking platforms: To manage reservations made through their services.
• Technology and hosting providers: To operate and maintain our website, reservation systems, and IT infrastructure.
• Hotel service providers: To deliver requested guest services.
• Government and regulatory authorities: Where disclosure is required by applicable law or a lawful order.
• Professional advisers: Such as legal, accounting, or compliance professionals where necessary.

We require service providers to handle personal information appropriately and apply suitable safeguards, subject to applicable law and contractual arrangements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Ensure essential website functionality.
• Remember user preferences.
• Understand website traffic and usage.
• Improve website performance and user experience.
• Measure marketing campaign effectiveness, where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

7. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access restrictions, secure hosting, encrypted connections, and appropriate safeguards for payment and reservation systems.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We cannot guarantee absolute security but will take appropriate steps to protect the information entrusted to us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling bookings, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to legal retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a concern or grievance regarding the handling of your information.
• Exercise any additional rights available under applicable data protection laws.

To exercise these rights, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing a request.

10. Third-Party Websites and Booking Platforms

Our website may contain links to third-party websites, online travel agencies, payment gateways, maps, or other external services.

These third parties may have their own privacy policies and data handling practices. Destination Blue Hotel is not responsible for the privacy practices of independent third-party websites or services.

We recommend reviewing their privacy policies before sharing personal information or completing transactions through their platforms.

11. Children's Privacy

Our website and services are not intended to independently collect personal information from children without appropriate authorization where required by law.

Where children stay at the Hotel, we may collect information necessary for reservation management, guest safety, and legal compliance from a parent, guardian, or other authorized person, as applicable.

We take appropriate steps to handle children's information in accordance with applicable law.

12. Marketing Communications

We may send promotional messages, special offers, hotel updates, or information about our services where permitted by law.

You may opt out of promotional communications by following the unsubscribe instructions provided in the message or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential booking confirmations, payment notifications, or other service-related communications.

13. International Data Transfers

If your booking is made through an international travel platform or our service providers process information outside India, your personal information may be transferred to or processed in another jurisdiction.

Any such processing or transfer will be handled in accordance with applicable data protection requirements and relevant safeguards.

14. Personal Data Breaches

If a personal data breach occurs, we will take appropriate steps to assess, contain, investigate, and address the incident. Where notification is required, we will notify the relevant authorities and affected individuals in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our hotel services, website features, operational practices, or applicable laws.

The updated version will be published on our website with a revised "Last Updated" date. We encourage visitors and guests to review this page periodically.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

We will review and respond to privacy-related requests within the timeframe prescribed by applicable law.